Frequently Asked Questions
Ordering & Communication
How do I contact you if I have a question?
The best way to reach me is through the contact form on this website or by messaging my business page on Facebook or Instagram. I respond during normal business hours and do my best to reply within 1 business day.
Please note: Messages sent late at night, on weekends, or during peak seasons may receive a response the next business day.
How will I know you received my order?
Once your order is placed, you’ll receive an automatic order confirmation email. If you don’t see it within a few minutes, be sure to check your spam or promotions folder.
If you still don’t see it, feel free to reach out and I’ll be happy to help.
Can I cancel or change my order after placing it?
Because items are made to order, changes or cancellations are not guaranteed once production has begun. If you need to make a change, contact me as soon as possible and I’ll let you know what’s possible.
Production & Turnaround Time
What is your current turnaround time?
All items are made to order, not mass-produced. My current turnaround time is listed at the top of the website.
Turnaround time refers to production time, not shipping time.
Why does turnaround time take longer than big online stores?
Great question. I’m a small business creating custom apparel one order at a time - not a warehouse pulling shirts off a shelf.
This allows me to:
- Offer unique designs
- Customize for schools and teams
- Maintain quality control from start to finish
Good things take a little time, and I promise they’re worth the wait.
Can I check on my order before the turnaround time has passed?
Orders are processed in the order they are received, and you’ll receive a notification as soon as your order ships.
If your order has passed the stated turnaround time, please reach out and I’ll absolutely look into it for you.
Shipping
How long does shipping take once my order is complete?
Shipping time depends on the carrier selected at checkout. Once your item ships, you’ll receive tracking information so you can follow it every step of the way.
Please note that shipping delays caused by the carrier are outside my control.
Materials & Quality
How are your designs made?
All designs are professionally printed using DTF (direct-to-film) transfers.
DTF allows for vibrant color, strong detail, and excellent durability on a wide range of fabrics. I choose this method because it produces consistent, long-lasting results - not shortcuts.
Will my item look exactly like the mockup?
Mockups are digital representations to show design placement and scale. While I do my best to keep colors accurate, slight variations can occur due to screen settings and fabric color differences.
Rest assured, your finished item will match the design shown.
Who Makes Your Items
Who makes the items I order?
All designs are created by me, and items are produced in-house.
Your order is not mass-produced and not shipped from an overseas drop-ship warehouse.
Sizing & Fit
How do I choose the correct size?
Please refer to the size chart included with each listing before ordering. Measuring a similar item you already own is the best way to ensure a great fit.
Because items are made to order, I’m unable to offer exchanges for sizing issues.
Customization & School Designs
Do you offer designs for my school or mascot?
Yes! I regularly add new schools and mascots and love supporting local teams.
If you don’t see your school yet, reach out - it may already be in the works, or I can let you know how to request it.
Can I request custom colors or design changes?
Some designs allow for customization, while others are offered as shown. If you have a question about a specific design, feel free to ask before ordering and I’ll let you know what’s possible.
Returns & Refunds
Do you accept returns or refunds?
All items are made to order. Returns or refunds are only accepted for damaged or incorrect items that are reported within 2 days of delivery.
If there’s an issue with your order, please contact me within that timeframe so I can review it and make it right.