Frequently Asked Questions

Q - Why is your turnaround time so long?

A - Nothing is kept on hand - everything needs to be ordered in order for me to complete your order.  All designs/prints are ordered on Sunday nights and apparel is ordered on Mondays at noon.  I usually have everything here by the end of the week and get started on it as soon as it arrives.  I always under promise and over deliver, so there is a very good chance that your order will ship out long before the 15th business days comes around.

 

Q - I forgot to use my discount code when checking out.  Can my order price be adjusted?

A - No.  Price adjustments for unused code cannot be made after an order has been placed.  

 

Q - How can I contact you if I have a question?

A - You can use the Contact Us form or you can send an email to TheRealPurpleAlligator@Gmail.com.

 

Q - How will I know if you got my order?

A - After checkout you will receive an email confirmation of your order.  If you don’t see it within a few minutes, check your spam folder.  If you still don’t see an email confirmation, your order was not received. 

 

Q - Is it okay for me to contact you to see if my order has shipped before your turnaround time has been met?

A - No.  When I print out your shipping label, you will receive an automated email from Pirate Ship with your tracking number.  Packages leave my hands the day after you get your notification.  If you have not yet received a tracking number, your order has not shipped.

 

Q –Are your designs made with vinyl?

A - No. I use screen prints and direct to film transfers. Think of a boardwalk t-shirt shop where you go in and see the designs all over the walls.  You choose the design you want and then choose what top you want it on, and your shirt is pressed for you right there. That’s EXACTLY what I do. You choose your design and what you'd like it to be put on and I’ll get it pressed and on its way to you.

 

Q - Who makes the stuff that I order? Do you outsource the work?  Is my order drop shipped from another business?

A - No.  My name is on my business, and everything is done by me in my home office.  NOTHING is done by an outside source.

 

Q - Is your home office pet and smoke-free?

A - Yes.  My home and office are both pet & smoke free, ensuring your order is created and fulfilled in a clean and allergen-free environment.